Seven areas, run by the engineers who scoped them. Most clients start with the helpdesk and infrastructure and add the rest as the recurring tickets tell us where the real problem is. We take work on only when we can say plainly what it will cost to keep running.
Helpdesk and User Support
First-line support for your staff, with a named engineer and a response time written into the contract.
Infrastructure and Networks
Servers, workstations, backups and networks, built to be boring and kept that way.
Cloud and Migrations
Moves to Microsoft 365, Google Workspace or a private cloud, planned so nobody loses a working day.
Project Maintenance
We take over websites, portals and internal tools after launch and keep them patched, monitored and documented.
Information Security
Access control, backups you have actually restored from, and an incident plan that exists on paper.
Integrations and Automation
Connecting the systems you already pay for, so data stops being retyped by hand between them.
Monitoring and Reporting
Round-the-clock monitoring, with a monthly report a non-technical director can actually read.
IN EVERY ENGAGEMENT
Named engineers
The same people on every ticket. They already know your network, so you never explain it twice.
A written SLA
Response times sit in the contract, not in a sales deck. Missed targets are credited back.
Backups we restore from
Quarterly restore drills against a real target, timed, with the result in your monthly report.
Documentation you keep
Your systems written down and handed over. If you leave, you leave with every credential.
RESPONSE TIMES
Time to first response by plan. These are the figures written into the contract, not averages measured after the fact.
| Severity | Essential | Standard | Managed |
|---|---|---|---|
| Critical — a system is down | Next business day | 4 hours | 1 hour |
| High — a team is blocked | 2 business days | 8 hours | 4 hours |
| Normal — one person affected | 3 business days | 1 business day | 4 hours |
| Planned work | Monthly window | Fortnightly | Weekly |
Plan prices are listed on the home page. Anything outside a plan is quoted per project before work starts.
Not sure which of these you actually need?
Send us what you are running. We will tell you, at no cost, what we would fix in the first month and what can wait.