One number your staff can call
ABOUT US
Named engineers, a written response time, and a thirty-day exit.
Niteva keeps company IT running and looks after projects once the people who built them have moved on. Helpdesk, infrastructure, security and ongoing maintenance, delivered by the same engineers every time rather than whoever happens to be free. We are comfortable inheriting systems nobody documented — that is usually how an engagement starts.
OUR SERVICES
Helpdesk and User Support
First-line support for your staff, with a named engineer and a response time written into the contract.
Infrastructure and Networks
Servers, workstations, backups and networks, built to be boring and kept that way.
Cloud and Migrations
Moves to Microsoft 365, Google Workspace or a private cloud, planned so nobody loses a working day.
Project Maintenance
We take over websites, portals and internal tools after launch and keep them patched, monitored and documented.
Information Security
Access control, backups you have actually restored from, and an incident plan that exists on paper.
Integrations and Automation
Connecting the systems you already pay for, so data stops being retyped by hand between them.
Monitoring and Reporting
Round-the-clock monitoring, with a monthly report a non-technical director can actually read.
WHY CHOOSE US
Named engineers
You get the same people every time. They already know your network, so you never have to explain it twice.
Response times in writing
The SLA is part of the contract, not a promise made on a sales call. Missed targets are credited back.
We inherit other people’s work
Undocumented systems and a developer who has already left are our normal starting point, not a reason to decline.
Thirty-day exit
No annual lock-in. If you leave, you leave with full documentation and every credential in your own hands.
IN NUMBERS
140
Companies supported
18
Engineers on staff
15
Minutes to first response
99.9
Percent uptime
OUR STEPS
1. Audit
We map what you actually run: servers, licences, access rights, and the things nobody ever documented.
2. Stabilise
Backups, patching and access control come first, so the urgent problems stop recurring before we plan anything.
3. Support
Named engineers on a written SLA, with one number your staff can call and a ticket history you can read.
4. Improve
Quarterly reviews turn the recurring tickets into small projects that remove the cause for good.
OUR PACKAGES
ESSENTIAL
€390
per month
Helpdesk for up to fifteen users, patching, monitored backups and next-business-day response.
STANDARD
€980
per month
Up to fifty users, full infrastructure management, four-hour response and a quarterly technology review.
MANAGED
€2,400
per month
Unlimited users, ongoing project maintenance, on-site visits, one-hour response and a dedicated lead engineer.
RECENT POSTS
Why our first month is mostly boring
Backups you have never restored from are not backups
What we check first when we inherit an undocumented network
LET’S LOOK AT YOUR SETUP
Send us what you are running and where it hurts. We will tell you, at no cost, what we would fix in the first month.