Clients occasionally ask why the first invoice did not come with a visible
change. The answer is that the first month removes causes rather than symptoms.
Patching closes the vulnerabilities that turn a nuisance into an incident. Access
control ends the shared administrator password. Monitored backups mean the next
hardware failure is an inconvenience rather than a week of reconstruction.
Once
those three are in place, the ticket volume falls on its own, and the interesting work
can start.
